1. Check the refund conditions on the 4LifelongLearning platform.
2. Collect the necessary supporting documents for a refund request as follows:
- Proof of payment, in which the name of the account owner, whether it is a 4LifelongLearning user or the payment initiator, should be used,
- The documents that are in the form of identity proof, which is matched with the name of the proof of payment, and
- A bank account copy must have matching names.
The documents should be Certified true copies and bearing a handwritten signature and date. Each copy should be specified as "For 4LifelongLearning platform refund purposes."
3. Email your refund request to firstname.lastname@example.org and provide the following details:
- Full Name
- Email used for 4LifelongLearning registration
- Name and mode of the Micro-Credential for which you are requesting a refund
- Attach the required supporting documents mentioned in step 2.
4. Wait for further communication via email regarding the refund decision from 4LifelongLearning.